Far too many of my clients gave little consideration to their router, using whatever they had on hand when they got rolling. A slow or cheap router will melt down when you begin to dial hard, crashing or rebooting itself at the worst moment—killing calls and silencing your room. You’ll get one-way or no-way audio from a bad router, and sometimes everything will just stop working for no reason whatsoever.
I get many calls from clients who are at their wit’s end trying to figure out why, just when their room gets busy, nobody can hear anybody anymore. The first question I always ask is “what’s your router?” Their answers range from “huh” to whatever they bought on sale last Black Friday.
Don’t make the same mistake. You’ll build your router on the open-source pfSense platform. It’s powerful, rock-solid, stable, secure, and the software is free. There is no need to spend thousands of dollars on a Cisco router when the open source solution works great. A low-power PC is the perfect solution for a router that needs to be left on twenty-four hours a day. pfSense is very VoIP friendly, and its plugins and modules allow you to extend it to perform other services, such as content filtering to keep your agents off of Facebook or YouTube.